Privacy Notice

This Privacy Notice explains how VectraLogix Limited (“we”, “us”, or “our”) collects, uses, stores, and shares personal data when you use the products on *.vectralogix.com (the “Service”).

1. Data controller

VectraLogix Limited is the data controller for personal data processed through the Service. If you have questions about this notice or how we handle your data, contact us at info@vectralogix.com.

2. What personal data we collect

• Account data: name, email address, and authentication credentials.
• Usage data: features used, documents uploaded, actions taken, and interaction logs.
• Device and log data: IP address, browser type and timestamps.
• Support data: messages and attachments you send to customer support.
• Payment data: handled by our Merchant of Record, Paddle. We do not store payment card details.

3. How we use your data

We use personal data to:

• provide, operate, and improve the Service;
• authenticate you and manage your account;
• process payments, subscriptions, and renewals;
• respond to support requests;
• maintain security, prevent fraud, and enforce our terms;
• send service-related notices and, where permitted, product updates.

4. Legal basis

We process personal data on the basis of contract performance (to provide the Service), legitimate interests (security, fraud prevention, product improvement), consent (where required, e.g. for certain cookies or marketing communications), and legal obligation.

5. Who we share data with

• Merchant of Record: Paddle processes payments, subscription management, tax compliance, and invoicing on our behalf.
• Service providers: hosting, analytics, error monitoring, email delivery, and AI inference providers who process data only as needed to perform their services.
• Professional advisers: legal, accounting, and compliance advisers where necessary.
• Authorities: where required by law or to protect our rights.

6. Data retention

We keep personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we anonymise it.

7. Your rights

Depending on your location, you may have the right to:

• access the personal data we hold about you;
• request correction or deletion of your data;
• object to or restrict certain processing;
• request a copy of your data in a portable format;
• withdraw consent where processing is based on consent;

To exercise these rights, contact us at info@vectralogix.com. We aim to respond within one week.

8. Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

9. Cookies and analytics

We use essential cookies to operate the Service and may use analytics cookies to understand usage. You can manage cookie preferences through your browser settings. Where required, we will request consent before placing non-essential cookies.

10. Changes to this notice

We may update this Privacy Notice from time to time. We will notify you of material changes by email or through the Service. Continued use after changes take effect constitutes acceptance of the updated notice.

11. Contact

For privacy-related questions, contact us at info@vectralogix.com.