Refund Policy

This Refund Policy applies to subscriptions and purchases of products on *.vectralogix.com operated by VectraLogix Limited.

14-day money-back guarantee

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle. You can request a refund by visiting paddle.net and locating your order, or by contacting our support team at info@vectralogix.com with your order reference.

Refunds after the 14-day window

Refunds 14 days post transaction date will be at the sole discretion of VectraLogix. If you experience persistent technical issues, please contact info@vectralogix.com to resolve the issue or request a refund.

Subscription cancellations

You may cancel your subscription at any time through your account settings or Paddle’s customer portal. Cancellation stops future charges; it does not automatically refund prior payments unless the request is within the 14-day refund window.

Processing time

Approved refunds are typically processed within 5–10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Contact us

If you have any questions about this Refund Policy, please contact us at info@vectralogix.com.